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24hr Emergency plumbing & drain service No callout charges
0800 068 1958
On this page you can read what our customers say about us.
Just wanted to thank Drain Doctor and James Anderson for prompt and courteous service last Sunday (15th November); very much appreciated and will be in touch re possible failsafe installation.
James Christie (22/11/15)
I called earlier this week for someone to attend to my property. The chap (who's name I can't remember) visited my house yesterday and unfortunately I wasn't able to get away from work. He called me 3 times to keep me updated, provided me with costs and spoke to my neighbour where the problem originated from.
Despite not being there, I was kept up to date and the work undertaken was done well and my property left clean and tidy.
Please can you pass on my thanks to the technician who visited. I was nervous as I wasn't there but was kept up to date by the technician who was friendly and professional. A job well done and praise is due.
A few days ago during a heavy rainstorm I discovered my basement was flooded. This happened two days before I was to have a flooring comapny lay carpet there. It appeared that the downpipe taking the water from the roof had become blocked underground and the water had nowhere to go but into my basement. I spent three hours on the phone to my local council, the water company and the highways department trying to find some solution to this problem, but they all fended off my request for assistance.
Finally I asked a plumber who had worked for me before, and he suggested I contact the Drain Doctor. After a short phone call when I outlined the problem, they sent out one of their operatives the very next morning.
He immediately explained the problem and how he could resolve this. I was expecting it would take all day and cost me many hundreds of pounds, but within a few hours he had totally cleared the blockage without making any further mess. The operative was very competant, professional and courteous and even cleaned up the original inflow of water.
I do highly recommend this company as they resolved my nightmare in a couple of hours with an easy straightforward process.
Adam Mclean (27/8/15)